Area Aftersales Manager Bentley

From the moment the first 3-Litre engine roared into life behind London’s Baker Street in 1919, Bentley Motors has been continually driven by the idea of exceeding expectations.

Our attention to detail and dedication touches every aspect of the business, from our products and services to our events and experiences. Whatever the endeavour, our people always push themselves, and our cars, to new heights. They add to the vision and potential of the Bentley community that is – like one of our extraordinary cars – far more than simply the sum of its parts.

Can you imagine what you could bring to our exceptional brand?

Reporting directly to the Regional Head of Aftersales in Singapore, this role will be responsible for partnering closely with Bentley dealer partners and authorised repairers in order to deliver on all quantitative and qualitative Aftersales performance targets. Key responsibilities will be to:

• Formulate and execute the overarching Aftersales strategy for the ANZ region, in conjunction with the Bentley APAC and Bentley Factory team
• Develop and communicate annual parts and accessories targets based on Aftersales business potential for dealership PMA
• Implement national and local initiatives to grow segments I, II and III as well as key retention performance
• Develop and monitor progress against Dealer Business Plans to improve operational and commercial performance of the network
• Collaboratively develop and support the execution and measurement of an annual marketing plan with each dealership
• Establish a high performance culture amongst dealer partners and authorised repairers
• Ensure all elements of the Aftersales business adhere to franchise expectations including facility CI compliance, brand standards, staff training and qualification, tooling, service process, reporting, warranty compliance, WHS, etc.
• Formulate and support corrective and growth action plans that address corrective requirements and opportunities for improvement/growth
• Maintain open channels of communication with local and regional Sales and Marketing, PR and CRM functions

To qualify for this role, you must possess:

• Bachelor level education (desirable) and/or 5-8 years technical and commercial experience within an Aftersales environment
• Proven strong commercial acumen and accomplishment of fiscal goals
• Track record in delivering commercial results, both quantitative and qualitative
• Highly influential and able to gain buy in at all levels within the dealership hierarchy
• Well-honed communication skills, both verbal and written
• Impeccable personal presentation
• Ability to hold stakeholders to firm actions and deadlines, whilst maintaining strong relationships
• Savvy negotiator
• Adept at coaching for behavioural and cultural change
• Well-developed planning and project management skills
• Willingness to commit to regular domestic and regional travel

Working at Bentley, within the Volkswagen Group, not only provides tremendous opportunities for growth, personal development, and career opportunities. We also champion a workplace culture that thrives on courage, collaboration, efficiency, mindfulness, authenticity, and customer centricity. The benefits are what we like to call V-mazing – flex work, attractive lease-car rates for you and your family, generous paid parental leave, purchased annual leave scheme, life and salary continuance insurance, subsidised onsite café, and discretionary annual performance bonuses – to name a few!

Bentley is an equal employment opportunity employer. We encourage applications from all diverse backgrounds.

To support our desire to create a local talent pipeline, this role is only available for individuals who have permanent work rights in Australia.

If this sounds like the role for you to drive your career to great heights with a world-class organisation, APPLY NOW!! We are interviewing candidates for an immediate start!