Area Aftersales Manager - Lamborghini

Job Title: Area Aftersales Manager – Lamborghini

Location: Zetland (hybrid)

Duration: Permanent full time

Volkswagen Group is one of the world's leading automobile manufacturers, employing more than 600,000 people globally and selling its vehicles in more than 150 countries. The wholly-owned subsidiary has its National Sales Centre based in Sydney home to some of Australia's most recognisable brands which include Audi, CUPRA, Skoda and Volkswagen.

Why LAMBORGHINI:

At Lamborghini, we make the most breath-taking, high-performance vehicles in the world that match our vision: to be the icon of luxury super sports vehicles. We don't follow trends, we make history. We fuel imagination that turns the impossible into reality and empower changing gears to drive us forward.  

Each member of our Team shares a passion, pride and joy in working together to create the most powerful, drivable and innovative works-of-art in the world, in a dynamic, respectful and friendly working environment.  Every morning, we are driven by the energy and excitement to fulfil a challenge that inspires, steers and drives our excellence. Every evening, we share the immense sense of satisfaction in seeing the tangible impact of our work.

About your new Role

In this role you will live and breathe aftersales as our Area Aftersales Manager for Oceania. This position is responsible for all aftersales activities for Lamborghini with the scope of growing the business turnover of aftersales spare parts, accessories, warranty extension and merchandising.

The Aftersales Area Manager is ultimately responsible for increasing customers satisfaction and customers loyalty as well as managing the relationship with the Dealers’ Network for all matters related to the aftersales business.

Your main responsibilities will include:

• Monitor performance across a range of aftersales strategic initiatives in line with Automobili Lamborghini

• Hold dealers responsible for executing against business plans and accountable for overall Aftersales performance

• Analyse and action opportunities to improve internal and external Aftersales related processes and efficiencies

• Monitor, consult and manage dealership networks, on topics such as number of employees in aftersales business, show room CI, training, skill improvement for aftersales staff, and overall improvement of dealership networks’ operations

• Develop and maintain strong communication mechanisms with senior dealership stakeholders (DPs, Owners, parent body directors) in order to address issues both proactively and reactively such as performance or compliance

• Ensure dealer engagement is executed in accordance with the Aftersales Operations guidelines and policies and procedures

• Create and develop positive and results focused internal relationships across Lamborghini HQ departments and other ad hoc duties as required

About you
To succeed in this role, you will need to possess the following:

• Extensive experience within Aftersales and/or Sales within the automotive landscape ideally premium or luxury

• A strong understanding of aftersales business operations within retail or OEM

• Well-developed communication techniques at varying seniority levels

• Practical problem solving skills with an operational focus

• Experience in implementing projects from concept idea to delivery

• Strong analytical skills and ability to translate market data into actionable recommendations for the business

• Effective prioritisation techniques, high attention to detail and time management skills

• Proficient in Excel and Power Point

Our Benefits, Rewards and Recognition include:

• A culture of continuous learning, growth and development. You will receive access to LinkedIn Learning and personal development opportunities which is why over 30% of our vacancies are filled by internal candidates!

• Flexible working arrangements with our hybrid work model balance office and home for ways of working along with remote location working arrangements for up to 10 days anywhere in Australia

• Additional leave including VGA Day paid leave day, birthday leave and paid parental leave

• Annual fitness and wellbeing subsidy towards a facility of your choice

• Access to the VGA Car Lease Program

• Discounts on Audi, Cupra, Skoda and Volkswagen car purchases

• Free entry to Dubbo and Taronga Zoo for you and your family

• Work in an award winning state of the art newly refurbished building recognised by Master Builders Association Australia – our offices include onsite parking and a convenient location with close proximity to a train station
   

Why Volkswagen Group Australia (VGA)?

Working at VGA provides opportunities for growth, personal development, and career opportunities, we also champion a workplace culture that thrives on passion, collaboration, efficiency, mindfulness, authenticity, and innovation.

If this sounds like the role and place for you to drive your career to great heights with a world-class organisation, APPLY NOW!

Volkswagen Group Australia is an equal opportunity employer in each jurisdiction that it operates. We encourage and value applications from all diverse perspectives, experience and backgrounds.

To support our desire to create a local talent pipeline, this role is only available for individuals who have permanent work rights in Australia.

Successful applicants will be required to complete background checks through our external provider as a condition of employment.

If we can provide support with access requirements throughout the recruitment process or answer any role specific enquiries please reach out to Shonagh Dimmick the Volkswagen Group Australia Talent Acquisition Business Partner at Shonagh.dimmick@vwga.com.au

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