Area Aftersales Manager

Zetland, Sydney

Permanent Full Time

About Us

Volkswagen Group is one of the world's leading automobile manufacturers, employing more than 600,000 people globally and selling vehicles in more than 150 countries. The wholly-owned subsidiary has its National Sales Centre based in Sydney, home to some of Australia's most recognisable brands, including Audi, CUPRA, Skoda and Volkswagen.

About Group Aftersales:

The Group Aftersales team is focused on delivering an exceptional ownership experience for customers with Volkswagen, Skoda, CUPRA and Audi vehicles. The team works closely with our dealer network to ensure vehicle servicing, repairs, maintenance, spare parts, accessories, technical support and customer care are delivered to the highest standards for our customers.

About Your New Role

Reporting to the Head of Aftersales Retail Operations, you will be responsible for supporting and improving Aftersales performance across an assigned dealer network.

Working closely with Dealer Principals, Aftersales Managers and dealership teams, you'll help identify opportunities to improve performance, support operational challenges, and implement initiatives across all areas of the Aftersales business.

Your Main Responsibilities Will Include:

• Monitor dealer performance against key Aftersales KPIs and implement improvement plans where required
• Conduct dealer visits, operational reviews and standards assessments
• Provide support across Service, Parts, Workshop Operations, Retention and Customer Experience
• Partner with dealerships to improve profitability, and customer satisfaction
• Support owner relations matters, escalations and goodwill recommendations
• Build strong relationships across the dealer network and internal VGA stakeholders
• Share best practices and drive continuous improvement across the region

About you:

• 3+ years' experience in automotive aftersales, or a background in senior account management, business development, consulting, or a related field.
• Strong stakeholder management, communication and organisational skills, with the ability to succeed in a corporate environment.
• A proactive, can-do attitude with an entrepreneurial mindset and a focus on delivering results.
• Excellent verbal and written communication skills, with the ability to engage and influence stakeholders at all levels.
• A collaborative team player who is self-motivated and capable of working autonomously.
• Strong work ethic, sound judgment and a customer-focused approach.
• Commercially minded, with the ability to analyse performance metrics, identify opportunities and drive continuous improvement.
• High level of proficiency in Microsoft Office and confidence working with data, reporting and performance analysis tools.

Our Benefits, Rewards and Recognition include:

• A culture of continuous learning, growth and development. You will receive access to LinkedIn Learning and personal development opportunities which is why a large portion of our vacancies are filled by internal candidates.
• Additional leave benefits including a VGA Day, birthday leave and up to 20 weeks of paid parental leave.
• VGA operates under a hybrid working model, with a general guideline of 3 days per week in the office and 2 days working from home. Specific arrangements may vary based on team and business needs.
• Flexible working arrangements, including the opportunity to work remotely from anywhere in Australia for up to 10 days per year.
• Annual fitness and wellbeing subsidy towards a facility of your choice.
• Access to the VGA Car Lease Program
• Discounts on Audi, Cupra, Skoda and Volkswagen vehicle purchases.

Why Volkswagen Group Australia (VGA)?

Working at VGA provides opportunities for growth, personal development, and career opportunities. We also champion a workplace culture that thrives on passion, collaboration, efficiency, mindfulness, authenticity, and innovation.
If this sounds like the role and place for you to drive your career to great heights with a world-class organisation, please submit an application via the link.

Volkswagen Group Australia is an equal opportunity employer in each jurisdiction that it operates. We encourage and value applications from all diverse perspectives, experience and backgrounds.

To support our desire to create a local talent pipeline, this role is only available for individuals who have permanent work rights in Australia.

Successful applicants will be required to complete background checks through our external provider as a condition of employment.

If we can provide support with access requirements throughout the recruitment process or answer any role specific enquiries please reach out to the Recruitment Officer, Thao Vu - Thao.Vu@vwga.com.au.