Group Training Specialist

About our Company

Volkswagen Group is one of the world's leading automobile manufacturers, employing more than 600,000 people globally and selling its vehicles in more than 150 countries. The wholly-owned subsidiary has its National Sales Centre based in Sydney home to some of Australia's most recognisable brands which include Audi, CUPRA, Skoda and Volkswagen.

WHY GROUP AFTERSALES

The Group Aftersales team is focused on delivering an exceptional ownership experience for customers with Volkswagen, Škoda, CUPRA and Audi vehicles. The team works closely with our dealer network to ensure vehicle servicing, repairs, maintenance, spare parts, accessories, technical support and customer care are delivered to the highest standards for our customers.

About your new Role

This role is for a professional well versed in training and development programs with a passion for the automotive industry and dealer operations. This will role will be based out of our Chullora office and training facility. This position will focus on the non-technical training of dealers such as aftersales, product, sales and customer service for brands such as Skoda and Volkswagen within VGA.

Your main responsibilities will include:

• Maintain and evolve Sales and Aftersales brand education offerings
• Effectively manage, develop and publish key learnings via group online learning platforms and facilitate training through the online platforms
• Identify and understand specific Learning & Development (L&D) requirements for relevant parties and Develop new training material
• Identify and understand knowledge gaps in the Dealer Network and design appropriate programs to address these gaps
• Prepare programs that balance and meet both Dealer Network and Volkswagen Group Australia requirements
• Maintaining high-level of product knowledge within Dealer Networks with typically high staff turnover levels
• Manage interpersonal and commercial relationships with external stakeholders such as travel and accommodation providers (for attendees)
• Support, develop and implement new product launches with timely Sales, Aftersales and Product training
• Adhere to all WHS requirements for the areas of responsibility

About you
To succeed in this role, you will need to possess the following:

• A qualification within training, learning and development or relevant training experience preferred
• An understanding or passion for the automotive industry, dealer networks and products preferred
• Excellent communication, presentation and stakeholder engagement skills
• Prior experience with developing and delivering training programs
• Computer literacy and exposure to multiple systems such as learning management systems like Canvas and Job ready
• Passionate, enthusiastic and motivating individual determined to inspire and coach others

Our Benefits, Rewards and Recognition include:

• A culture of continuous learning, growth and development. You will receive access to LinkedIn Learning and personal development opportunities which is why over 25% of our vacancies are filled by internal candidates!
• Flexible working arrangements with our hybrid work model balance office and home for ways of working along with remote location working arrangements for up to 10 days anywhere in Australia
• Additional leave including VGA Day paid leave day, birthday leave and paid parental leave of up to 20 weeks at full pay or up to 40 weeks at half pay
• Annual fitness and wellbeing subsidy towards a facility of your choice
• Access to the VGA Car Lease Program
• Discounts on Audi, Cupra, Skoda and Volkswagen car purchases
• Free entry to Dubbo and Taronga Zoo for you and your family
• Work in an award winning state of the art newly refurbished building recognised by Master Builders Association Australia – our offices include onsite parking and a convenient location with close proximity to a train station

Why Volkswagen Group Australia (VGA)?

Working at VGA provides opportunities for growth, personal development, and career opportunities, we also champion a workplace culture that thrives on passion, collaboration, efficiency, mindfulness, authenticity, and innovation.

If this sounds like the role and place for you to drive your career to great heights with a world-class organisation, APPLY NOW!

Volkswagen Group Australia is an equal opportunity employer in each jurisdiction that it operates. We encourage and value applications from all diverse perspectives, experience and backgrounds.

To support our desire to create a local talent pipeline, this role is only available for individuals who have permanent work rights in Australia.

Successful applicants will be required to complete background checks through our external provider as a condition of employment.

If we can provide support with access requirements throughout the recruitment process or answer any role specific enquiries please reach out to the dedicated Talent Acquisition Business Partner Pamela Sutherland through email at pamela.sutherland@vwga.com.au.