Product and Program Manager

ROLE: Product & Program Manager

Location: Zetland, Sydney

Role duration: Permanent

About our Company

Volkswagen Group is one of the world's leading automobile manufacturers, employing more than 600,000 people globally and selling its vehicles in more than 150 countries. The wholly-owned subsidiary has its National Sales Centre based in Sydney home to some of Australia's most recognisable brands which include Audi, CUPRA, Skoda and Volkswagen.

WHY Group Aftersales:

The Group Aftersales team is focused on delivering an exceptional ownership experience for customers with Volkswagen, Škoda, CUPRA and Audi vehicles. The team works closely with our dealer network to ensure vehicle servicing, repairs, maintenance, spare parts, accessories, technical support and customer care are delivered to the highest standards for our customers.

About your new Role

This role is responsible for the end-to-end management of Aftersales products and programs, from research and evaluation through to implementation, promotion and performance tracking. You will work closely with internal stakeholders, dealers and business partners to ensure initiatives are commercially sound, operationally viable and aligned with market needs.

Your main responsibilities will include:

• Design and execution of Market Research projects to assess the needs and opportunities for our Dealers, Trade Customers and our Vehicle Owners for the use of Genuine Parts and other Aftersales offerings
• Analyse available reporting to assess new opportunities and improve the performance of existing Products
• Liaise with Business Partners for information, insights, reporting and feedback purposes to ensure transparent and effective Program Steering and Communication status and updates
• Recommendation on ‘Go to Market’ strategies, plans, incentives and other promotional activities for identified new Genuine Parts product lines and Loyalty offerings
• Develop clear and concise communication, in particular to the Dealer network and Field Force Managers including bulletins, reports, activity sheets and other internal communication tools
• Preparation of product forecasts, campaign ROI, budget planning, business plans and strategies as requested by the Business Development Manager
• Maintain customer relationships by providing exceptional service, resolving issues thru problem solving with the goal of identifying new opportunities

About you
To succeed in this role, you will need to possess the following:

• Results orientated attitude with financial acumen, demonstrating a strong drive to achieve or exceed sales targets and key business objectives with focus on making customers the centre of decisions
• Tertiary qualification in Project / Product Management, Sales, Marketing or a technical discipline.
• Experienced with VW Group systems such as ETKA / ELSA is an advantage.
• Experience with SAP
• Competent user of Excel, Power BI
• Sound knowledge of the automotive Aftersales environment at both manufacturer,  dealership and Aftermarket levels.
• Experience developing and delivering products, programs or projects from concept through to implementation.
• Strong analytical skills with the ability to translate research and data into actionable business recommendations.
• Practical problem-solving skills with a strong operational focus.
• Strong written and verbal communication skills with the ability to influence stakeholders.
• Proven ability to prioritise, manage multiple initiatives and meet deadlines.
• High attention to detail and strong time management capability.
  
  

Our Benefits, Rewards and Recognition include:

• A culture of continuous learning, growth and development. You will receive access to LinkedIn Learning and personal development opportunities which is why a large number of our vacancies are filled by internal candidates!
• Flexible working arrangements with our hybrid work model balance office and home for ways of working along with remote location working arrangements for up to 10 days a year anywhere in Australia
• Additional leave including VGA Day paid leave day, birthday leave and paid parental leave of up to 20 weeks
• Annual fitness and wellbeing subsidy towards a facility of your choice
• Access to the VGA Car Lease Program
• Discounts on Audi, Cupra, Skoda and Volkswagen car purchases
• Free entry to Dubbo and Taronga Zoo for you and your family
• Work in an award winning state of the art newly refurbished building recognised by Master Builders Association Australia – our offices include onsite parking and a convenient location with close proximity to a train station

Why Volkswagen Group Australia (VGA)?

Working at VGA provides opportunities for growth, personal development, and career opportunities, we also champion a workplace culture that thrives on passion, collaboration, efficiency, mindfulness, authenticity, and innovation.

If this sounds like the role and place for you to drive your career to great heights with a world-class organisation, APPLY NOW!

Volkswagen Group Australia is an equal opportunity employer in each jurisdiction that it operates. We encourage and value applications from all diverse perspectives, experience and backgrounds.

To support our desire to create a local talent pipeline, this role is only available for individuals who have permanent work rights in Australia.

Successful applicants will be required to complete background checks through our external provider as a condition of employment.

If we can provide support with access requirements throughout the recruitment process or answer any role specific enquiries please reach out to our HR team.

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