Regional Aftersales Manager - Audi

Regional Aftersales Manager

Location: NSW (Hybrid / Field-Based)
Duration: Permanent – Full Time

Volkswagen Group is one of the world's leading automobile manufacturers, employing more than 600,000 people globally and selling its vehicles in more than 150 countries. The wholly-owned subsidiary has its National Sales Company based in Sydney home to some of Australia's most recognisable brands which include Audi, CUPRA, Skoda and Volkswagen.

Why Audi

At AUDI we are on a mission to shape the future of premium mobility. We’re driving change by delivering ‘progress you can feel’ – making our technology even more intelligent, our cars produce less driving emissions, and our experiences more meaningful. Because when technology and humanity work hand in hand, we can drive a better tomorrow. 

About your new Role:

As the face of Audi Aftersales in the field, you will be responsible for building strong dealer relationships, driving customer experience excellence, and aligning regional performance with national strategies. Working closely with Dealer Principals, General Managers, Service Managers, Parts Managers and internal teams, you will ensure that the Audi dealer network upholds the highest standards of service, warranty, and parts operations.

Your main responsibilities will include:  

• Build and maintain strong, professional relationships with Audi Dealers across your region
• Monitor and improve Dealer aftersales KPIs including service retention, customer satisfaction, parts sales, and workshop productivity.
• Support Audi Dealers with the execution of localised Aftersales marketing campaigns to enhance customer satisfaction and loyalty..
• Drive achievement of regional Parts and Service Revenue targets (Audi Genuine Parts, Audi Genuine Accessories, Oil, Tyres and labour sales) by assisting the Dealers with Service and Parts Trade programs.
• Assist the Dealer network with customer concern resolution to ensure a positive experience.
• Recommend and monitor training plans in coordination with VGA Academy.
• Ensure that Dealer facilities maintain compliance with Corporate Identity guidelines at all times and support with the rollout of Dealer Development initiatives.

About you 
To succeed in this role, you will need to possess the following:  

• Proven experience in automotive Aftersales operations, preferably in a regional or field-based role
• Strong technical knowledge of service, parts, and warranty functions
• Excellent relationship-building and stakeholder management skills
• High-level problem-solving ability with a strong customer-centric mindset
• Analytical capability and attention to operational detail
• Ability to work independently while contributing to broader team objectives
• Proficiency in MS Office (Excel, PowerPoint) and CRM/reporting systems
• A current driver’s license and flexibility to travel regularly within your region

Our Benefits, Rewards and Recognition include: 

• A culture of continuous learning, growth and development. You will receive access to LinkedIn Learning and personal development opportunities which is why over 25% of our vacancies are filled by internal candidates! 

• Flexible working arrangements with our hybrid work model balance office and home for ways of working along with remote location working arrangements for up to 10 days anywhere in Australia  

• Additional leave including VGA Day paid leave day, birthday leave and paid parental leave of up to 20 weeks at full pay

• Annual fitness and wellbeing subsidy towards a facility of your choice 

• Access to the VGA Car Lease Program 

• Discounts on Audi, Cupra, Skoda and Volkswagen car purchases 

• Free entry to Dubbo and Taronga Zoo for you and your family  
• Work in an award winning state of the art newly refurbished building recognised by Master Builders Association Australia – our offices include onsite parking and a convenient location with close proximity to a train station 

Why Volkswagen Group Australia (VGA)?

Working at VGA provides opportunities for growth, personal development, and career opportunities, we also champion a workplace culture that thrives on passion, collaboration, efficiency, mindfulness, authenticity, and innovation.

If this sounds like the role and place for you to drive your career to great heights with a world-class organisation, APPLY NOW!

Volkswagen Group Australia is an equal opportunity employer in each jurisdiction that it operates. We encourage and value applications from all diverse perspectives, experience and backgrounds.

To support our desire to create a local talent pipeline, this role is only available for individuals who have permanent work rights in Australia.

Successful applicants will be required to complete background checks through our external provider as a condition of employment.

If we can provide support with access requirements throughout the recruitment process or answer any role specific enquiries, please reach out to the VGA HR Team via rhiannon.hardie@vwga.com.au. 

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