Regional Aftersales Manager

Regional Aftersales Manager – Audi Australia

Location:  Sydney – (Hybrid / Field-Based)
Duration: Permanent – Full Time

About our Company 

Volkswagen Group is one of the world's leading automobile manufacturers, employing more than 600,000 people globally and selling its vehicles in more than 150 countries. The wholly-owned subsidiary has its National Sales Centre based in Sydney home to some of Australia's most recognisable brands which include Audi, CUPRA, Skoda and Volkswagen. 

Why Audi

At AUDI we are on a mission to shape the future of premium mobility. We’re driving change by delivering ‘progress you can feel’ – making our technology even more intelligent, our cars produce less driving emissions, and our experiences more meaningful. Because when technology and humanity work hand in hand, we can drive a better tomorrow. 

About your new Role 

As the face of Audi Aftersales in the field, you will be responsible for building strong dealer relationships, driving customer experience excellence, and aligning regional performance with national strategies. Working closely with dealer principals, general managers, and internal teams, you will ensure that our network upholds the highest standards of service, warranty, and parts operations.

Your main responsibilities will include:  

• Build and maintain strong, professional relationships with Audi dealers across your region
• Oversee warranty and policy compliance, including interpretation and dealer training
• Resolve owner relation concerns and manage goodwill claims efficiently
• Conduct regular audits, service facility reviews, and recommend operational improvements
• Guide dealers on service department layout, tooling, technical updates, and training needs
• Lead quarterly dealership surveys and compile detailed dealer contact reports
• Deliver monthly service and parts performance reports to the Head of Aftersales
• Support the rollout of national aftersales programs, training, and retail service campaigns
• Liaise with the Audi Parts Department and Prixcar to ensure timely vehicle processing
• Work collaboratively with Audi Sales, Technical, Warranty, and Dealer Administration teams
• Drive achievement of customer satisfaction (CSS) targets and implement dealer improvement plans
• Monitor dealer compliance with ISO and Audi Dealer Standards
• Provide market feedback to Audi Australia management to inform strategy

To succeed in this role, you will need to possess the following:  

• Proven experience in automotive aftersales operations, preferably in a regional or field-based role
• Strong technical knowledge of service, parts, and warranty functions
• Excellent relationship-building and stakeholder management skills
• High-level problem-solving ability with a strong customer-centric mindset
• Analytical capability and attention to operational detail
• Ability to work independently while contributing to broader team objectives
• Proficiency in MS Office (Excel, PowerPoint) and CRM/reporting systems
• A current driver’s license and flexibility to travel regularly within your region

Our Benefits, Rewards and Recognition include: 

• A culture of continuous learning, growth and development. You will receive access to LinkedIn Learning and personal development opportunities
• A reward and recognition program, made by employees for employees! Includes consistent positive recognition with quarterly and annual awards
• Flexible working arrangements with our hybrid work model balance office and home for ways of working
• Additional leave including VGA Day paid leave day and birthday leave
• Discounts on Audi, CUPRA, Skoda and Volkswagen car purchases
• Free entry to Dubbo and Taronga Zoo for you and your family

Why Volkswagen Group Australia (VGA)? 

Working at VGA provides opportunities for growth, personal development, and career opportunities, we also champion a workplace culture that thrives on passion, collaboration, efficiency, mindfulness, authenticity, and innovation.  

If this sounds like the role and place for you to drive your career to great heights with a world-class organisation, APPLY NOW! 

Volkswagen Group Australia is an equal opportunity employer in each jurisdiction that it operates. We encourage and value applications from all diverse perspectives, experience and backgrounds. 

To support our desire to create a local talent pipeline, this role is only available for individuals who have permanent work rights in Australia. 

Successful applicants will be required to complete background checks through our external provider as a condition of employment. 

If we can provide support with access requirements throughout the recruitment process or answer any role specific enquiries please reach out to the HR team via email: hr@volkswagen.com.au

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