Salesforce Technical Business Analyst

Date: 22-May-2023

Location: NSW

Company: VGA

ROLE: Salesforce Business Analyst


The Company

Volkswagen Group Australia is one of the world's leading automobile manufacturers, employing more than 600,000 people all around the world and selling its vehicles in more than 150 countries. The wholly-owned subsidiary has its National Sales Centre based in Sydney home to some of Australia's most recognisable brands such as Volkswagen, Audi, Skoda and many more.

The Role

As a Salesforce Technical Business Analyst, the role will perform the necessary systems and business analysis, focused on the delivery and support of new and existing capabilities in our core Salesforce platform. This role will focus on the improved use of Salesforce in Marketing,  Sales, After Sales and Contact centre environment across all our brands, to support quality assisted sales and service interactions with our customers. The role’s primary focus is to assist users to gather and analyse business requirements and translate them into technical solutions with a focus on Salesforce and other enterprise systems and technologies. The role will provide ongoing support to business users on a daily basis and triage the calls to the external Salesforce partner. As a Technical BA, the role will collaborate with business users and external partner to design and develop Salesforce solutions to meet business needs. This is a 12 month contract role to start with - potential to extend.

The main responsibilities include:

  • Identify gaps in the existing Salesforce implementation and provide recommendations for improvements to the business & IT teams.
  • Identify and gather requirements from users & departments, translating into best practice and scalable solutions by working with the Salesforce partner
  • Work with the brands and cross-functional internal team/s to create clear, lightweight user stories which clearly articulate the value of each story.
  • Develop and maintain project plans, status reports, and other project-related documentation to support internal users.
  • Act as a liaison between IT teams and departments, business teams and external vendors, from initiation to closure incl. coordinate QA and UAT processes.
  • Identify unused or underutilised platform features and provide feedback and provide recommendations to management.
  • Ongoing daily monitoring, troubleshooting and solving any issues that arise with the Salesforce system.
  • Ensure proper documentation management of platform
  • Develop a strong Salesforce understanding internally and provide subject matter expertise to business SMEs & users
  • Liaise with key vendor including Salesforce and current partners to achieve business outcomes.


Selection Criteria
To succeed in this role, candidates will need to possess the following:


  • Tertiary qualifications or other formal training in IT
  • 2+ years of proven experience working as a Salesforce Technical BA
  • Salesforce certified administrator desirable
  • Ability to translate business requirements into user stories and Salesforce functional specifications
  • Hands-on experience on the Salesforce platform across Sales and Service applications.
  • Experience documenting the application solution to facilitate ongoing support & maintenance
  • Excellent communication skills and the ability to liaise with all levels of stakeholders
  • Capability to ask meaningful questions to extract a deeper understanding of problems and scenarios being conveyed by stakeholders and team members
  • Capability to plan and support the planning of work to be completed either by you or others
  • Drive and desire to learn and grow both technical and functional skill sets
  • Experience with automotive process & platforms will be an advantage


Why Volkswagen?

This is a fantastic opportunity to join the IT Team, based in our stunning Zetland head office.

Working at Volkswagen provides opportunities for growth, personal development, and career opportunities, we also champion a workplace culture that thrives on passion, collaboration, efficiency, mindfulness, authenticity, and innovation.

The benefits include:

  • enjoy a culture of continuous learning
  • enjoy flexible working arrangements with our hybrid work from home/ office ways of working
  • additional leave benefits including opportunity to, VGA Day paid leave day, remote location working arrangements for up to 30 days anywhere and paid parental leave top up at base salary
  • Enjoy attractive lease car rates for you and your family across multiple brands
  • receive access to LinkedIn Learning, Australian Institute of Management courses and Future Women training and personal development opportunities
  • annual fitness and wellbeing subsidy towards a facility of your choice
  • Enjoy attractive lease car rates for you and your family across multiple brands
  • receive staff discounts at local retailers around the office and multiple entries to the zoo for you and your family
  • Work in state of the art newly refurbished building, including onsite parking and convenient city fringe location and close proximity to Green Square train station

Volkswagen is an equal employment opportunity employer. We encourage applications from all diverse backgrounds.

To support our desire to create a local talent pipeline, this role is only available for individuals who have permanent work rights in Australia.

If this sounds like the role for you to drive your career to great heights with a world-class organisation, APPLY NOW!!