Technical Product Support

Technical Product Support

Zetland, Sydney

Permanent Full Time

About our Company

Volkswagen Group is one of the world's leading automobile manufacturers, employing more than 600,000 people globally and selling its vehicles in more than 150 countries. The wholly-owned subsidiary has its National Sales Centre based in Sydney home to some of Australia's most recognisable brands which include Audi, CUPRA, Skoda and Volkswagen.

About Your New Role

This role sits within the Group Aftersales team at Volkswagen Group Australia (VGA) and is responsible for monitoring market field performance to identify and escalate technical concerns to the manufacturer, while providing insights to VGA leadership and the broader technical team. You will support the management of technical campaigns, safety cases, and provide Level 1 and Level 2 diagnostic support as part of the repair advisory process.

This opportunity is suited to a qualified technician looking to transition from the workshop into a national-level technical role. Working across Volkswagen, Audi, Škoda, CUPRA and Volkswagen Commercial Vehicles, you will contribute to supporting our dealer network, enhancing diagnostic capability, and further developing your expertise.

Your Main Responsibilities Will Include:

• Provide Level 1 & 2 Technical Support to our dealer network across diagnostics, repairs and processes.
• Utilise systems such as DISS, ODIS and ELSA to investigate and resolve technical queries
• Conduct hands-on diagnostics within the Technical Service Centre and provide remote support to dealers where required.
• Support dealers with complex diagnostics, including on-site assistance.
• Provide guidance on high voltage repairs as a High Voltage Expert (HVE).
• Identify emerging technical trends in the market and escalate issues to the manufacturer.
• Support warranty related enquiries, workshop processes and technical standards.
• Maintain and administer ODIS access for independent repairers.
• Assist with vehicle launch preparation, including support for press and sale activities.
• Contribute to effective and timely case resolution to support customer outcomes
• Travel interstate and internationally as required

About You

• Qualified Volkswagen Group technician (Volkswagen, Audi, Škoda or CUPRA)
• Master Technician accreditation (or equivalent)
• Strong diagnostic and technical fault-finding capability
• Experience using Volkswagen Group systems, including ODIS, ELSA and DISS
• Understanding of warranty processes and dealership operations
• Knowledge of recall processes, regulatory requirements and the FCAI Code of Practice
• Well-developed communication skills, with the ability to provide clear technical advice to a range of stakeholders
• Strong attention to detail and effective time management skills
• Proficient in Microsoft Office
• Self-motivated with the ability to work independently
• Willingness to travel domestically and internationally as required

Our Benefits, Rewards and Recognition include:

• Receive structured technical training and become a certified Product Supporter — including High-Voltage Battery Repair Certification.
• A culture of continuous learning, growth and development. You will receive access to LinkedIn Learning and personal development opportunities which is why a large portion of our vacancies are filled by internal candidates.
• Additional leave including VGA Day paid leave day, birthday leave and paid parental leave of up to 20 weeks.
• Flexible working arrangements with our hybrid work model to balance office and home for ways of working along with remote location working arrangements for up to 10 days anywhere in Australia
• Annual fitness and wellbeing subsidy towards a facility of your choice.
• Access to the VGA Car Lease Program.
• Discounts on Audi, Cupra, Skoda and Volkswagen car purchases.
  
  

Why Volkswagen Group Australia (VGA)?

Working at VGA provides opportunities for growth, personal development, and career opportunities. We also champion a workplace culture that thrives on passion, collaboration, efficiency, mindfulness, authenticity, and innovation.
If this sounds like the role and place for you to drive your career to great heights with a world-class organisation, please submit an application via the link.

Volkswagen Group Australia is an equal opportunity employer in each jurisdiction that it operates. We encourage and value applications from all diverse perspectives, experience and backgrounds.

To support our desire to create a local talent pipeline, this role is only available for individuals who have permanent work rights in Australia.

Successful applicants will be required to complete background checks through our external provider as a condition of employment.

If we can provide support with access requirements throughout the recruitment process or answer any role specific enquiries please reach out to the Recruitment Officer, Thao Vu - Thao.Vu@volkswagen.com.au.

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